Refund policy

Shipping, Cancellations & Replacement Policy

Every piece of jewelry we create is handcrafted uniquely for you. Because your pieces feature your specific messages, initials, or birthstones, we want to ensure you have a clear understanding of our policies before placing an order.

Shipping Timelines & Failed Deliveries

We want to get your custom jewelry to you as quickly as possible. We offer two delivery options:

Express Delivery: 3 to 5 days
Standard Delivery: 7 to 10 days

Unclaimed or Returned Parcels:

If a parcel is returned to our warehouse because you were not available at your home, did not answer the courier's calls, or because you needed to change the address after the package was already dispatched, we can certainly reship it to you. Please note that a reshipment fee of ₹100 to ₹200 (depending on your delivery area) will apply. This additional shipping fee must be paid in advance before we can dispatch the parcel for the second time.

Cancellations & Refunds

We understand that plans can sometimes change. If you need to cancel your order, please note the following guidelines:

Prepaid Orders: If you need to cancel a prepaid order, please contact us with your Order Number within 1 hour of placing it. We will happily process your cancellation and issue a refund to your original payment method, minus a nominal 3% payment processing fee.
Cash on Delivery (COD) Orders: You may cancel a COD order at any time as long as the package has not yet been shipped.

Cash on Delivery (COD) Verification

To ensure your complete satisfaction with your bespoke piece, we have a special verification process for all COD orders. Before shipping, we will share a photograph of your customized jewelry with you. Your order will only be dispatched from our Jaipur workshop once you confirm and approve the design. If we do not receive confirmation, the order will be placed on hold.

Returns & Exchanges

Because each item is custom-crafted specifically for you and holds your personal message, these items cannot be restocked or reused. For this reason, all sales are final, and we do not offer general returns or refunds once the crafting process has begun.

7-Day Easy Replacement (One-Time Only)

We take immense pride in our quality, but if your product arrives with a defect or has a craftsmanship issue, we have your back.

Please reach out to our support team on WhatsApp within 7 days of delivery.
Share a clear photo or video of the issue along with your Order Number.
Once reviewed, we will swiftly craft and send you a brand-new replacement piece featuring the exact same customization as your original order.
Please Note: We offer a strict one-time replacement per item. Once your replacement piece has been delivered, it is not eligible for any subsequent replacements or claims.