Shipping policy

Every piece of Morse Code Jewellery is custom-crafted with care at our Jaipur workshop. We strive to process and dispatch your personalized orders as quickly as possible.

Processing & Working Days

  • Working Days: Our standard operational days for crafting and shipping are Monday to Saturday (excluding Sundays and public holidays).

  • Order Processing: Because your jewelry is made to order, please allow a short processing time for our artisans to craft your piece before it is handed over to our shipping partners.

Courier Partners

We partner with highly reliable delivery networks to ensure your jewelry reaches you safely. All orders are shipped via DTDC or India Post (Speed Post).

Shipping Methods & Timelines

We offer both Express and Standard delivery options. Delivery times depend on your chosen payment and shipping method:

1. Prepaid Orders (Fastest Delivery - Shipped by Air)
All prepaid orders are prioritized and shipped via Air for the fastest possible delivery.

  • General Delivery Time: 3 to 5 working days.

  • Metro Cities:

    • Jaipur: Delivered by the 3rd working day.

    • Delhi & Mumbai: Delivered by the 4th working day.

2. Cash on Delivery (COD) Orders

  • Express COD: Delivered within 3 to 5 working days (shipped via priority routing).

  • Standard COD: Delivered within 7 to 10 working days. Standard COD parcels are shipped via Surface delivery through DTDC.

Order Tracking

Once your customized piece is crafted and dispatched, you will receive a shipping confirmation message or email containing your tracking number (AWB) and a link to track your package's journey in real-time.

Unavoidable Delays

While we and our courier partners try our absolute best to meet the promised delivery timelines, occasional delays may happen due to circumstances beyond our control.

  • These include natural disasters, heavy rainfall or extreme weather, local protests, or unexpected operational issues on the courier's end (such as delivery personnel shortages).

  • In the rare event of such a delay, please be assured that your parcel is safe. We will do our best to keep you informed regarding the situation and the new expected delivery date.

Failed Deliveries & Reshipment Fees

Please ensure that you provide a complete, accurate shipping address and that someone is available to receive the package.

If a parcel is returned to our warehouse for any of the following reasons:

  • You were unavailable at the delivery address.

  • You did not answer the courier agent's phone calls during the delivery attempt.

  • You requested an address change after the parcel had already been dispatched.

Reshipment Rule: We will gladly reship the returned parcel to you (at the same or a new address). However, a reshipment fee of ₹100 to ₹200 (depending on your pin code) will apply. This extra shipping charge must be paid in advance before we dispatch the parcel for the second time.

Need Delivery Assistance?

If you notice any issues with your tracking link or if your delivery is delayed beyond the estimated timeline, please reach out to us on WhatsApp at +91 8619339969 with your Order Number, and we will coordinate with the courier team to assist you.